1 reviews | Active since Jan 2021
Makro centurion
I just feel like Makro Centurion branch could really improve their service. We bought a Samsumg Tumble dryer with extended warranty. The first time it didn't work properly and we took it back as it was still in the seven day exchange. At first they would not do it and said they would take it for repairs. We finally got them to exchange it as we didn't want something that already gave problems. Now the warranty has lapsed in November and the extended should take over. But to my suprise the warranty is not loaded on their system meaning Centurion branch didn't even bother to load it. Im still trying to get it to them as they say they will email me and I can then send the document. Gave email and im still waiting. The branch also do not answer their phones whether you want to talk to someone or wait for a operater.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Im not impressed. We have sent through now the warranty and the slip where it was paid on and the warranty number on both is the same and now we have to hear that the description states washing machine and not tumble dryer. We bought the tumble dryer on that day nothing else. Its not my fault the till rang it up under that description. It really seems that makro does not want to honour their warranties. They just want you to pay for it and there it ends. Plaese look up ref *** at your call centre.
Im not impressed. We have sent through now the warranty and the slip where it was paid on and the warranty number on both is the same and now we have to hear that the description states washing machine and not tumble dryer. We bought the tumble dryer on that day nothing else. Its not my fault the till rang it up under that description. It really seems that makro does not want to honour their warranties. They just want you to pay for it and there it ends. Plaese look up ref *** at your call centre.