Makro Centurion Bad Service

I ordered deep freezer online on the 11th of December and opted for in store pickup. As the order was taking long, on the 14th, I called support to request the order being changed to home delivery. I spoke to Tebogo Leshabane and she said it’s possible and we should expect a call from Makro Centurion to confirm the change of details. It’s the 20th of December and we call support again because nobody has contacted us and Nkosinathi Dlamini tells us that they do not have enough couriers due to a backlog and we should collect in store. If we did not call we would have not known that they just changed their mind. They were quick to take our money but now a refund takes 10-14 days. Never buy from Makro Online ever