GM
Glen M
1 reviews | Active since Feb 2020
06 Feb 2020, 13:33
Makro Centurion Bad Service
Experienced worst service with Makro Centurion from returns department. My 2 years old Hisense fridge stopped working. On Monday I reported the issue and Makro informed us that they logged a call with Hisense. We waited for 4 days for Technician to come onsite and they never showed up. Called Hisense and they informed me that Makro never logged the call. Went to Makro and they confirmed that the call was not logged. They promised to log the call again, still even now didnt receive reference now. I lost all the food. Horrible service,
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Makro's replyOfficial
07 Feb 2020, 09:47Good day Glen
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint, we do apologize for the appalling service you have received from our Makro store. As per our recent telephonic conversation I will shortly forward you an email so that we further assist you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint, we do apologize for the appalling service you have received from our Makro store. As per our recent telephonic conversation I will shortly forward you an email so that we further assist you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Feb 2020, 09:47
Official
Good day Glen
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint, we do apologize for the appalling service you have received from our Makro store. As per our recent telephonic conversation I will shortly forward you an email so that we further assist you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint, we do apologize for the appalling service you have received from our Makro store. As per our recent telephonic conversation I will shortly forward you an email so that we further assist you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team