Makro Centurion absolute poor service

I bought a online product that does not comply to the spec on the item packaging. I phoned Makro Centurion and spoke to the online sales manager, a woman, who promised me to call back after speaking to her technical manager the next day. This never happened, the I called the store and was cut off at least 4 times while holding on from my cellphone. I gave up later. This is absolute pathetic service, I dont know why people still support Makro. Its not worth the frustration.