MAKRO CENTURION

On 23/12/2021 I bought a Whirlpool freezer and a AEG frontloader washing machine from them. The sales lady was Caroline Geel. The appliances was delivered on 24/12/2021. I installed the freezer first, afterwards I installed my brand new AEG washing macine. But with the first wash I noticed that the washing machine was only tapping water and then drains it and then tapping water and drains it with no washing cycles to start. the knob to switch programs also do not work. I went back on 27/12/2021 to either get a refund or swop the machine for a new one, but MAKRO policy is to log a task at AEG to come to your home to look at the machine to asses the fault. They logged a task (manager John), the next day I got a call from Caroline to say I will receive a new washing machine on 07/01/2022. I am trying to get hold of MAKRO CENTURION to confirm my delivery tomorrow 07/01/2022. But nobody can help me. Both Caroline and Trenita(who never called me back) is on leave now. I tried to phone head office as well but they could not help me. 2 broken washing machines and I have to go to a laundromat where I have to wash my clothes. Really I would not recommend MAKRO at all for any appliances and stay away from AEG products. REALLY BAD SERVICE from Makro Centurion. This was a cash sale of R15 698. My makro card number ***5