RS
Reinhardt S
1 reviews | Active since Jan 2020
07 Jan 2020, 09:15
Makro Centurion...
I want to let people know how **** these trailers, bought at Makro Centrurion are. Bought on 13Dec2019. Brought it to the Southern Cape. Started loading it again on Sunday morning. Yes. It was standing on its nosewheel at the time, as it should. Spotted the PATHETIC welding that failed at the drawbar. I called Makro Centurion and this is the feedbac: "I am sorry sir. I spoke to the shop manager, but you will have to bring it to Makro Centurion so the supplier of Town and Country Trailers can assess the damage. You cannot take it to any other branch nacause its our policy. How you get back home? .....uhmmmmmm"
Now: 1. Rent another trailer tomorrow (Monday) 2. Get back home 3. Find a transporter to bring the trailer home to Centurion. (Quotes are arounf R3000) 4. Find the energy to interact with Makro Centurion OR
Set the ****ing thing on fire as I do not expect ANY positive outcome...
Share and tell me what you think.
PS. I am posting this on Tuesday. Wanted to give them time to get back to me with a proposal on a way forward..
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
12 Jan 2020, 10:40Good day Reinhardt,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply12 Jan 2020, 10:40
Official
Good day Reinhardt,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
RS
Reinhardt S's updateReviewer Update
20 Jan 2020, 13:24A week after the incident, a first reply....
And a week after the promise, ZERO response...
And a week after the promise, ZERO response...
RS
Reinhardt S's update20 Jan 2020, 13:24
Reviewer Update
A week after the incident, a first reply....
And a week after the promise, ZERO response...
And a week after the promise, ZERO response...