Makro - Cause Public Humiliation!

Makro - I phoned in on the morning of the 15 November 2019 to confirm that all was in order with my account. The consultant assured me that all is well and the I have credit to the value of R2002. With 'n song in my heart I felt so blessed cause I can go and buy groceries and nappies. It has been an extremely harsh and terrible Year for my family. Emotionally and financially it has been challenging to say the least.... But the lady said we have credit, we can buy food, we will eat and we will have nappies...

Went to our local Shoprite, went in side the store with my necessities on my list and budget.

I got my things and moved to the till. The store was crowded. It was some sort of a red sale. I didn't even know but still thankful for the specials.

Got to the the till, had everything rung up and it was time to pay.

Swiped..... Declined!!!! I asked the cashier politely to please swipe again.... Declined AGAIN!!!

There I stood, in a crowded store, with my 2yr old son and I can't pay.. I can't pay a **** thing.

People are staring, the line is not moving and all I could mutter was... Please can I phone Makro.

Staff of shoprite was absolutely awesome amazing, customer service excellence, something makro does not have at all.

Got a message while making my way to the Shoprite managers office...... Your card has been blocked due to it being and old card. Please go to your nearest makro....

I was furious to say the least... I live in Ladybrand and the nearest makro is 140km from me!!!!!!

It took me about 30min to get hold of any consultant of makro who then told me that they are so sorry for the inconvenience but I can quickly go to makro and sort it out....

How many times did I have to explain it.......... Plenty!!!!! Go and listen to the recordings.... I do not live near a makro. I need someone to resolve this now that I can pay and leave the store....

After almost an hour and 2 different consultants or supervisor... All they did was apologize...

What does that help me? I can barely pay for groceries but you want me to put fuel and drive 140km????

Now it brings me to this....

WHY DIDN'T THE CONSULTANT ON THE MORNING I PHONED IN NOT TELL ME THAT SHE CAN SEE I'M STILL ON AN OLD CARD OR AT LEAST ASK IF I HAVE A NEW ONE AND IF NOT, PLEASE REFRAIN FROM USING IT BECAUSE YOU WILL BE BLOCK????

I RECEIVED NO PRE WARNING OR PHONE CALL OR SMS THAT MY CARD IS OLD AND WILL BE BLOCKED!!

I was setup to be publicly humiliated and made out as a failing mother that can't even pay for her child's nappies.

And all you can say is that you apologize.... Well I still had to leave everything as I couldn't pay... You destroyed my faith in makro and your customer service. You took from me in a way that nobody has ever done, my little dignity and self confidence is gone.

But hey, your inability to help and your apologies did not fill our dinner plates or put nappies on my son bum, but you made sure that a failure is made.