HM
Heather M
1 reviews | Active since Feb 2015
12 Jan 2020, 15:33
Makro Carnival used electronics on the shelf.
I bought a MyGica TV media box at Makro Carnival yesterday. When trying to set up, tge keyboard was frozen on a specific letter. I looked further and it had been registered to someone already. It was obviously a return. I went back this morning and and returned it. Tge salesman went through all the boxes and all were open and in various states of use. We found one that looked to be sealed. Unfortunately when I opened ig at home, a crucial cover was missing. I had to return that too. How can Makro Carnival put faulty electronic goods back on the shel???
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Makro's replyOfficial
14 Jan 2020, 15:25Good day Heather,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telecom, we will be forwarding your review to senior management so that the matter is addressed and dealt with accordingly. We will also follow-up with the store and keep in touch with you to ensure that you have been assisted.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telecom, we will be forwarding your review to senior management so that the matter is addressed and dealt with accordingly. We will also follow-up with the store and keep in touch with you to ensure that you have been assisted.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 15:25
Official
Good day Heather,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telecom, we will be forwarding your review to senior management so that the matter is addressed and dealt with accordingly. We will also follow-up with the store and keep in touch with you to ensure that you have been assisted.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
As per our telecom, we will be forwarding your review to senior management so that the matter is addressed and dealt with accordingly. We will also follow-up with the store and keep in touch with you to ensure that you have been assisted.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team