Makro carnival -Trojan treadmill

Purchased a Trojan treadmill on the 18th of Jan 2021 and had it delivered through Makro carnival city. On receipt on the equipment after setting it up on the 19th, could not get the console to power up fully. Called makro several times with no joy and personally drove to them with no success. The sales manager had insurmountable excuses why they can’t refund as I’m am not satisfied to wait up to 10 days for a Trojan technician to come out to inspect the equipment. This is absolutely pathetic service we received during this crises times. Makro should be ashamed of the brand’s reputation being tarnished by level of respect as a customer that we experienced.