Makro Carnival Poor After Sales Service

I purchased a Defy stove in December 2018 for my elderly in laws from Makro Carnival.

By January in was apparent that this stove was not working well.I went back to the store and was informed that I need to fill out a service request, I did this and was told that within 72 hours I will have a response.I had a response a week later, service team came out and said that the problem will need to be reported to Defy head office in Midrand.

More than a week later no reply and I logged the problem on Defys website, response within 24 hours,I was impressed.

This response was fruitless and after at least 10 email exchanges I was told to go back to the store,this I did.

At the store Maipatu the store Defy rep made calls in front of me spoke to a Lucky and I was asked to wait till Monday because he is the regional sales person,she even said she will contact me to follow up.

I have been in contact with Defy since January and I have been emailing Lucky since I went back to the store,still no reply.

The stove is now more than three months from the purchase date,the oven door does not seal,the one selector knob does not work and when using the stove the whole stove even the plastic selector knobs are to warm to touch.

I have posted my complaint on their website and no reply received.

This stove is a danger and instead of giving my in laws peace of mind with the gift it has become a major cocern,now they are cooking on gas stoves

Utter poor after sales service and now I can not even take the stove back because the inflated installation fee I paid made it clear that only accredited service companies may install,work on the product to keep its warranty.

I need to be reimbursed in full or be supp**** with a better product.

Beware of Makro false promises of selling top quality goods and placing the customer first, it is a blatant marketing ploy.