Makro Carnival Not honoring Prices on Price Check

<p>I visited Price Check on Thursday morning 13 July 2017, to get the best prices on some products. I used Price Check and they led me to Makro with 9kg Omo Auto Washing Powder for R151.95 and Baby Soft 2 Ply paper for 35.95 for 9 rolls. I went to Makro at Carnival the morning and loaded at that stage just one bag into my trolley. I noticed the price was R289 for the 9kg Omo. I ask to speak to the Manager and eventually ended up with Mr Magesh Chettiar the Food Trader Manager. I showed him the website of Price Check with the Price of R151.95 and the Omo picture clearly indicating 9kg at one Store namely Makro. I also showed him the price and product details of the Baby Soft paper at R35.95. He contacted Head Office to find out what going on. They could not give him an answer. He tolld me that Makro has no relationship or agreement with Price Check at all and he accuses Price Check of just putting the prices on their website. He told me he cannot give me the goods at that price and that he'll come back to me. I've phoned him on three occations and he could not give me any answer regarding the issues. </p> <p>When I called him today Tuesday, 18 July 2017 he told me again that Makro has no agreement with Price Check and he will not honor the prices for the goods.</p> <p>I phone Price Check and a gentleman told me that Makro is on a trial basis with them from the 1st July 2017 and that upper management is fully aware of the agreement. Unfortunatley upper management is not communicating this information to the Stores Management regarding the agreement with Price Check. He further informed me that Makro is responsible for setting the prices and product information on the Price Check website. So whatever Makro enter it comes from themselves. If the prices or products are incorrect its all Makro's problem.</p> <p>All I want is that Makro honor the prices for the two products and that they make the Store Managers aware of the agreement they have with Price Check.</p> <p>This is the second time that I had a problem with Makro and I'm afraid to say they dont ádhere to the Massmart Ethics Policy and it seems that the mangement is also not aware what's it all about. If this situation was in America I know Massmart would have jumped to ensure Customer Satisfaction.</p> <p>I want to give the management of Game Stores (also Masmart) a compliment as they always honor any price deviations that is brought to their attention.</p> <p>I just hope Makro comes to the party and train their Store Managers on the Massmart Ectics policy..</p> <p>Remember, without the Customer you have no business.</p> <p>All I want is for Makro to honor the prices that they advertise.</p> <p> </p> <p>Ken Els</p> <p> </p> <p> </p>