Makro carnival /Bokburg divided staff and poor service

I would like to enlighten management how the in-store vodacom is run. Today I went to purchase a double deal contract phone from makro Carnival /Bokburg, it was so embarrassing yet time consuming n we had to pay additional amount as they **** to the consultant who was helping us who seemed to be new at the branch. She had less product information and had no support from her superiors at all. We had to take the Samsung A21 blue flexi 179 deal as they told her the Samsung A21 flexi 125 deal was our of stock. Makro your staff should stop being entitled to sakes they should offer support to whichever person that gets a sale for the day, have you got no team building workshops?? She took 3 hours to process just one sale I was so angry. And please revisit the store I am not happy nor satisfied with the deal I had to settle for. Please get back to me ASAP so that we are able to resolve this matter.