NO
Nelia O
1 reviews | Active since May 2017
07 Dec 2018, 10:43
Makro Carnival
Dear Makro I bought a Russel Hobbs breakfast pack end of July 2018, used for 2 months and then the toaster only toasted on one side. Booked in middle October 2018 and only reveived it back last weekend. It took more than a month to repair. As per the consumer protection act I have the choice between repair, replace or money back (within 6 months of product defect). I was not given a choice. I contacted the call centre on day of collection of repaired toaster. The lady sent Carnival Makro an email. They have not contacted me. Can we please resolve this issue. I want my money back.
Helpful (0)
Replies (1)0
Replies (1)Makro's replyOfficial
10 Dec 2018, 09:22Thank you for your post. Kindly be advised that your complaint has been escalated to the relevant team in the branch.
Regards
Zanele Zwane
Regards
Zanele Zwane
Best regards,
Makro's reply10 Dec 2018, 09:22
Official
Thank you for your post. Kindly be advised that your complaint has been escalated to the relevant team in the branch.
Regards
Zanele Zwane
Regards
Zanele Zwane
Best regards,
