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Nelia O

1 reviews | Active since May 2017

07 Dec 2018, 10:43

Makro Carnival

Dear Makro I bought a Russel Hobbs breakfast pack end of July 2018, used for 2 months and then the toaster only toasted on one side. Booked in middle October 2018 and only reveived it back last weekend. It took more than a month to repair. As per the consumer protection act I have the choice between repair, replace or money back (within 6 months of product defect). I was not given a choice. I contacted the call centre on day of collection of repaired toaster. The lady sent Carnival Makro an email. They have not contacted me. Can we please resolve this issue. I want my money back.

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Replies (1)
Makro
Makro's reply10 Dec 2018, 09:22
Official
Thank you for your post. Kindly be advised that your complaint has been escalated to the relevant team in the branch.
 
Regards
Zanele Zwane 

Best regards,