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Lettie

1 reviews | Active since Aug 2024

23 Oct 2024, 13:59

Makro Care (that is a joke)

I bought a 10 in 1 mop/steamer. It was delivered on the 9th of October. We discovered later that evening there was a factory fault when we could not assemble the mop. The mop part does not connect into the main body of the steamer due to a misalignment between the hole in the mop part and the nozzle of the steamer in the main body. It is not usable at all! The following day I have notified them. After much stories and empty promises from Neo about the collection of the item, today the 23rd of October and they still did not collect the faulty item that must be replaced. Very upset and dissapointed in the service of Makro's team at the customer care centre. I expected more from them. Today is the deadline for collection and I am still waiting for a response.

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Replies (3)
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Lettie's update28 Oct 2024, 07:40
Reviewer Update
Many thanks to Hello Peter Team. Thank you for the phone call and update! 5 🌟 service!
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Lettie's update31 Oct 2024, 19:42
Reviewer Update
And still Makro is not caring about its customers. Now they have the 10 in 1 steamer and my money. When I phone today for the 6th time, no notes regarding my case was made!! Makro should close down the online client service department! They are just there for the show!
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Lettie's update10 Nov 2024, 15:56
Reviewer Update
Hello, I went and fetch the 10 in 1 steamer myself from Makro Strubensvally because there was no communication from the online team. From where I stay it was more than 2 hours drive back and forth but worth the trouble to end the frustration caused by the incompetence Makro online customer service staff. Just look at the poor reviews and ratings! It is a red flag. No, I will never buy from Makro online again. Good advice to everyone reading this, rather buy from Takealot, they REALLY CARE about customer service!