CR
Chris R

1 reviews | Active since Apr 2019

04 Jul 2019, 18:53

Makro - captured by rude & inefficient staff

Makro Cape Gate, you have no service levels at your liquor shop. I used to be a customer who spent a lot of cash monthly at your liquor shop. I have 3 outlets. I left as your staff has got such an attitude and it felt as they were doing us a favor. The 'Royalty' Nicky and Nomasa is the biggest stumbling block in your shop. I came back after a year of supporting another outlet, but again just realized that I would rather spend my money somewhere else. In this trying economy it is sad that workers thinks that they are actually doing the clients a favor for them spending their money and paying their salaries. You need an overhaul at your store from inadequate leadership to the cashiers and supervisors. I will only return once those staff has been taken to task or get fired. That is what they deserve. I will definitely not support your outlet and wont encourage any purchases from business people we might know. Makro Cape Gate - you are captured by rude and inefficient staff.

0
Replies (1)
Makro
Makro's reply05 Jul 2019, 09:51
Official
Good day Chris,

Thank you for bringing this to our attention.

We are sorry to hear of the poor experience and service that you received from our Cape Gate Branch.

We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated. 

Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.

We will be in contact with the relevant department in the store to get to the bottom of this.

Kind regards
Makro Hellopeter Team