Makro Cape Gate "warrantee" MAJOR service failure

My washing machine, that I bought from Makro Cape Gate 1 and a half years ago, stopped working. My husband called in to have someone come out to fix it, as it is still is warrantee, he logged the call 3 weeks ago and only when I had had enough of waiting for someone to call us back 3 weeks later (gave them so much time), I called in 4/5 times to ask when someone would call us and the ladies who answered were extremely unhelpful and really didnt sound competent at all.

We FINALLY got a call from a contractor of a company who does maintenance for Makro, so in other words "some random guy who has a" business"... He calls on a Saturday to say he will call again the next day and come around. ON A SUNDAY? Made us wait around ALL day and never had the decency to call saying he couldn't make it after I called him at 6pm???? WHAT THE HELL!!

This is THE WORST service I have ever ever ever experienced!!!!!!