MAKRO CAPE GATE USELESS

about 8 months ago i purchased a Fere Gas hob & oven from Makro Cape Gate for R9000.00. On the day that i purchased the item i was informed that Makro had a very special deal and that it was only online with free delivery. They then proceeded to get store personnel to a do the online purchase for me and soon the item was paid via eft from my phone. the item was delivered and i installed my stove & oven which worked fine. however after a couple of uses i noticed that the product was inferior in terms of its steel. i noticed that it tarnishes and looks horrid. I returned to Marko Cape Gate and complained however they advised they do no assist with online purchases. none of this was explained to me on the day they did the online purchase on my behalf. the product is inferior and i was advised by Makro staff to use a certain cleaning product on the stove and should i wish to log a return or repair i can only do so online. this was also never explained on the day i purchased the product. i then bought and used the suggested cleaning product on the stove which made absolutely no difference the stove top looks disgusting. I eventually today tried to do the online return or repair only to find that Makro`s online site is fraught with failures and one is unable yo do so. i eventually had to abuse my airtime to call the call center only to be delayed for several minutes after which they log my complainant . it appears that now someone / i. e a technician will come out and look at the item . Both Marko and the Product designers are disgusting and only out to make money selling their inferior products. if Makro fails to resolve this issue i will hold them solely responsible and will issue process against them.