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Duane F

1 reviews | Active since Jan 2019

09 Nov 2022, 11:41

Makro Cape Gate unpleasant experience

my wife recently went to Makro Cape Gate to purchase an above ground pool at Makro Cape Gate.This was in towards end of September.We were assisted by salesman by the name of Glynn Williams,who i must say was courteous and helpful originally.The pool at the time was 4999.When she was was busy purchasing the pool Rcs cards was offline and enquired if she should pay cash so long and then reverse it back when RcS back on line.My wife was told this not necessary as this was the normal price and they would keep it for her unitl the followingTuesday.When she went back the following week the pool was 6699.She enquired and was told that this is the new price..even though we were promised the Bestway pool at 4999.After initially refusing to honour the agreement the manager on duty(Craig April) said they would give it for this price and a discount on any item we purchase after that as a sign of goodwill.We waited until the first week of November as a courtesy to go fetch the pool as the manager said it would go on promo then and that it would be easier to discount.My wife went on November 6 as agreed but was treated so horribly and with such disrepect when she enquired to fetch the pool..It is unheard of where customers are treated in such a way..She also wanted to purchase the Bestway waterfall as the discounted item as promised but left it after such an unpleasant experience.would not recommend to anybody.Would give it 1 star but made it 2 only cause they eventually gave the pool at the agreed price...but left the Bestway waterfall

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Duane F's update19 Nov 2022, 12:00
Reviewer Update
thank u for the response.The situation has been resolved and our concerns have been put to bed.The apologies are noted and accepted and trust that all parties concerned will learn from this experience.We must mention that a better sort of compensation would have been appreciated none the less.