Makro cape gate terrible service

Bought a Hoover vacuum cleaner 3 months ago from makro, plugged in and tried to vacuum house and it blew and gave a burn smell. Take it back and ask to be refunded or a new vacuum to be given, and refused they will instead send in for repairs. I pay R1200 for something that gets sent in for repairs 3 months later. If it was any other shop I would have received a new vacuum cleaner. Now I’m the one who suffers and doesn’t have a vucuum or my money. Staff at cape gate manager is the rudest women ever. Makro need to jack up service is PATHETIC!