DG
Dean G
1 reviews | Active since Dec 2015
13 Apr 2018, 14:18
Makro Cape Gate Service Pathetic
Customer service at Cape Gate is pathetic.
I have to chase them for feedback however this is only possible if they actually answer their calls.
I want a full refund on my TV ASAP..
2 months ago we went through the same struggles with our fridge.
Never using Makro again.
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Replies (2)
Makro's replyOfficial
16 Apr 2018, 08:18Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Makro's reply16 Apr 2018, 08:18
Official
Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
DG
Dean G's updateReviewer Update
02 Aug 2018, 19:34Still an issue...(Hisense+Makro)
TV still not functioning. After remote failing and TV completely bombing out + 2 card replacements later and TV apps still crashing (Netflix and YouTube). The TV is only 10 months old. Service is useless. I have even sent videos of the TV when crashing but still refuse refund (roughly 2 weeks back). Technicians also dictate when they will be around to service. They now blaming my ISP connecting for the crashing however I stream on 3 other TVs in the house which never crash one of which is also a hisense and never had an issue.
DG
Dean G's update02 Aug 2018, 19:34
Reviewer Update
Still an issue...(Hisense+Makro)
TV still not functioning. After remote failing and TV completely bombing out + 2 card replacements later and TV apps still crashing (Netflix and YouTube). The TV is only 10 months old. Service is useless. I have even sent videos of the TV when crashing but still refuse refund (roughly 2 weeks back). Technicians also dictate when they will be around to service. They now blaming my ISP connecting for the crashing however I stream on 3 other TVs in the house which never crash one of which is also a hisense and never had an issue.