Makro Cape Gate - Returns: Dismal, pathetic service - still no word where my item/refund is.

After having 6 calls dropped, "supervisors" not calling back and when they did once - dropped the call too and didnt both to call me back. Same "supervisor finally assured me I would be called this past Friday in relation to the laminator I took back which jambed paper that I took back 3 weeks ago! This laminator GUARENTEES that it wont jamb paper.... They forced me to buy a new one as the supplier needed to check it first.The WORST customer service (non-existent) experience I have had EVER. Absolutely pathetic and shamefull. You should be embarrassed how poorly this return has gone from the time I handed it in - to be told by the lady behind the desk, "I'm only working here because I have nothing else".