MAKRO CAPE GATE RELEASED MY R1,221.93 ORDER AFTER CONFIRMED CANCELLATION - 3RD COMPLAINT

This is my 3RD complaint regarding Makro order *** placed on 24/07/2026 for R1,221.93 via Payflex for STORE COLLECTION at Makro Cape Gate.

Makro Cape Gate is NEGLIGENT.

THE FACTS: I placed a store collection order and paid R1,221.93 on 24/07/2026. I became ill and was hospitalized. I could not collect. On 11/08/2026, I contacted Makro WhatsApp and requested CANCELLATION + REFUND due to my ill health. I stated: "I’m in no position to collect it as I’m currently hospitalised". Makro REP**** SAME DAY at 16:55: "we have forwarded your cancellation and refund request to the store for review and processing." A few days LATER I received an SMS stating "someone picked up your order". I was in hospital. I did NOT collect. I did NOT authorize anyone to collect. I did NOT scan any QR code.

Makro acknowledged my cancellation on 11/08/2026, then still allowed my order to be collected by an unauthorized person.

It has now been OVER 1 MONTH and Makro has refused to refund me. Payflex is still expecting R786.67 from me for goods I NEVER received.

This is a breach of trust and my consumer rights.

I have also escalated to: CGSO Case #*** dated 20/08/2026 Payflex ***** Dispute submitted 24/08/2026

MY DEMANDS: Immediate full refund of R1,221.93 to my Payflex account Full investigation: Who collected my order at Makro Cape Gate, on what date/time, and what verification was done? CCTV footage from the collection desk for the day of collection. I have been running around like a headless chicken trying to resolve this from sending emails that are never responded to, WhatsApp and all I get is this matter is escalated to the relevant team a relevant team that never bothers to get back with feedback, who complains but days and weeks passes without any resolution until they decide to complain AGAIN!!! Not only Makro has hired *****ulent staff that collects customers orders but also they’re negligent, I will not back down even if it takes you 100 years I want my ****en money and I will get it!!!

But I will NOT let my hard-earned money go to waste.

Resolve this in 48 hours or I proceed with SAPS and the National Consumer Commission.