MK
Magnus K
1 reviews | Active since Aug 2019
02 Aug 2019, 15:16
Makro Cape Gate, pay now and wait indefinitely.
Disgusted with the level of service I received from Makro Cape gate (online dept) I placed an order almost a week ago with expected delivery date today and after numerous phone calls to national customer service no and Makro Cape gate directly no one can tell me when i can expect delivery as item is “out of stock “ and no one knows when they will have stock!?
Surely selling something you don’t have is *****? And after numerous attempts to get through to Makro Cape Gate online dept I finally spoke to a gentleman and he told me “you can cancel if you want” to surely this is not acceptable? I never complain but this is unacceptable.
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Makro's replyOfficial
06 Aug 2019, 08:15Good day Magnus,
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Aug 2019, 08:15
Official
Good day Magnus,
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team