1 reviews | Active since Aug 2026
MAKRO CAPE GATE ONLINE SHOP
I ordered two sleeper couches from them online on 1 August 2026 and according to the information received from them they were supposed to deliver the sleeper couches 15 August 2026. I was unable to track the order that they provided and thus contacted them 13 August to find out what time they would do the delivery on the 15th of August as I was unable to track the order. They then proceeded to cancel the order and said I would be refunded in 3 to 7 working days as they were having issues with their supplier. I feel that Makro dropped the ball as I can order the same product from a different online store and have it delivered within 2 days. Makro could have advised me sooner. They have had my money for more than two weeks now and I am unable to make alternate areangements as I still await the refund.
Thank you for bringing the above to our attention, and I'm sorry for the service received and for the experience that you had.
I can certainly understand your concerns and frustrations.
I've checked, and I can see that the refund will be sent back to the credit card that was used to make the purchase
Please allow 7-10 working days for the refund to reflect.
Kind regards,
Makro Social Media team
Thank you for bringing the above to our attention, and I'm sorry for the service received and for the experience that you had.
I can certainly understand your concerns and frustrations.
I've checked, and I can see that the refund will be sent back to the credit card that was used to make the purchase
Please allow 7-10 working days for the refund to reflect.
Kind regards,
Makro Social Media team