Makro Cape gate Not fixing my chest freezer, reported over 2 weeks now

I boyght a chest freezer at makro cape gate june 2022, they also sold me extended warranty. From 25th June 2024 my freezer stop working, i went to report by Makro they logged in system tellimh technician will be in contact. its now 05 July nobody has contacted me & i went there again only to be tol to wait to be contacted. I did phone Makro aswell as the number for extended warranty by i am being tossed & turnr inbetween the 2 and being put on hold forever. I an very didappointed at this Makro's conduct you have been my trusted retail shop. please orrect this ASAP.