Makro Cape Gate Not Executing Approved Replacement - CGSO Complaint Logged

Makro / Massmart — this needs urgent attention.

Faulty Hisense 9kg washing machine (Order OD***).

• Technician (arranged by Makro) confirmed replacement in February • Credit note already approved • Store (Cape Gate) has still not processed replacement

Today alone: • Call via ***→ transferred → disconnected • Spoke to Online Returns → promised callback → no callback • Spoke to manager (Garth) yesterday → no callback • Currently unable to reach Online Returns (no answer)

CGSO complaint already logged: J4RZPV1D

Please escalate this urgently and confirm when collection and replacement will be completed.