Makro Cape Gate is pathetic with delivery

I did a online order as my previous experience with Makro Cape Gate was pathetic. On Wednesday the 31st July i placed an online order and opted for delivery as i had a bad experience with Makro Cape Gate. I received communication that i should expect delivery on Friday between 8am-6pm. I waited all day for delivery and at 17h41 pm that unfortunately they had issues with their vans and they were inable to deliver. They waited the entire day to tell me they couldn't deliver. I told the gentleman that i am only available from 8-10:30am on Saturday and Sunday. He suggested a late sunday delivery for 5pm maybe I asked him to just give me a call and i will confirm as I wont be in Town. On Sunday just after 1pm delivery personnel calls and asks if im available now for delivery. And i asked them if they got any instructions or information from the person i spoke to on Friday. They said no and that they only got the stock now and that it's fine they will take it back to the store. I ask what store they mentioned Cape Gate Makro. No arrangements or anything is even made to deliver my order. If i dont stay out of my work place then i won't basically get my order is what its come down to. Cape Gate Makro makes no effort to make sure service delivery happens and i am so sick and tired of this. I live down the road by them but they can't get my delivery in the morning to me first after they messed up. This store and its management is pathetic. Gives customers vouchers to shut them up.