MAKRO CAPE GATE - HORRIBLE SERVICE

I ordered a Hisense 298L fridge and Hisense 10KG washing machine from Makro on 22 Feb, expected delivery date was 27 Feb, I sent a request to have it delivered on 28 Feb 2023 as I was doing to take leave for my move and I was the only person that could receive the items. Makro Table View delivered my washing machine on time and no issues. MAKRO CAPE GATE was late, I had to follow up every day and on the 2nd March they said they'd TRY to get a courier and I said that they had to deliver on the 2nd March, because they were already late and had exceeded their 2-5 business days. The fridge was delivered on the day and in the delivery process the front door of the fridge was dented. I had only seen this after the delivery guys left on the Thursday. I had taken pictures of the whole delivery process. I only laid an official complaint on the Sunday when I returned home as I was away for the weekend. I've been in communication with Makro Cape Gate, the Manager and his team since 6 March 2023 until NOW! They didn't want to send a technician out as I'd ask in the beginning to assess the damage because it seemed like they didn't believe me, even though I sent time stamps, videos, pictures and detailed step by step account of events. Makro and Hisense didn't want to accept responsibility because I signed the delivery form, but I signed it because it was delivered late, I needed a fridge and my leave was ending on the 2nd (which is why I requested delivery on the 28th in the first place). Now the fridge is making a sound (it sounds like the gas tank is an issue). They sent someone out to assess, he wanted to attach something to the fridge and I said no! Because the fridge is 2 months old, it should not be having problems like this in the first place. I WANT MAKRO TO REPLACE THE FRIDGE OR REFUND ME MY R 7,999.00 IMMEDIATELY. THE SERVICE IS ABSOLUTE *******! They need to respond now because I can't be following up with them for just over 2 months now for a problem that had proof from the beginning. The technician that came out last week also saw the dent and took a photo of it and recorded it. STILL NO FEEDBACK!!!!!!!!!! I need head office or someone to help resolve this matter urgently, this is a lot of money that was spent and I am not happy with the product in its current condition (I haven't been happy since day one and Makro is not acknowledging this and not treating it with the urgency that this matter requires).