Makro Cape Gate

Item: Makro
Rating: 1
Author: Elmari M

We bought a washing machine from Makro on 27/11/21 We were promised delivery on Monday 29th or Tuesday 30th - no time estimate given Worked at home for those days to collect the delivery. Still nothing! Their answering service is pathetic! 17 calls and still none the wiser. Even the head office has the same recording on their phone - a consultant never answers and the Makro WApp Chat Box is a joke! How do I get through to these people without driving there in person from Stellenbosch at extra cost?? There is just no way to contact them!!!

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Replies (1)

Makro's replyOfficial

01 Dec 2021, 15:21

Good day Elmari,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will address the delivery matter urgently alongside our relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply01 Dec 2021, 15:21

Official