NT
Nicole T

1 reviews | Active since Jun 2016

22 Jul 2016, 18:52

Makro, Cape Gate Employees keep getting better and better

<p>FOLLOWING MY PREVIOUS REVIEW!!!!! After being in contact numerous times, with a manager by the name of Shaun, who works at the Cape Gate Makro store, i am still waiting for a follow up. It was mentioned early last week that i would be contacted to collect a voucher from the store, due to my poor treatment. This was not what i was after, and this was also explained. The voucher was not requested by myself, but offered by the Manager of the store. My experience with Shaun has not been positive. The first call made to me was to make excuses and blame the customer (me) and blatantly lie about placement of goods on their shelves. The voucher was promised early last week and i have NOT heard a single word from ANYONE at the Makro Cape Gate store. Their service just gets more pathetic!!</p>

0
Replies (1)
Makro
Makro's reply23 Jul 2016, 07:08
Official

We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.

Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers.

We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.

Regards

Mmule Moropa