Makro Cape Gate Audio & Visual department

Bought a Samsung 70" From Makro Cape Gate, checked it and signed. Was told i had to wait and as they had to reseal the unit. Got home and all of a sudden the power plug at the back was pushed back to such an extent that I could not even reach it with my fingers. Returned the unit 45mins after collection(17H50) and asked to see the camera footage of who all handled the TV, was told to wait till the next morning so they can have a look at the footage. Went back the next day to view the footage as you cannot reach them via telephone(point blank refused to have me view it). Then was told we had to wait 5-7 days for Samsung to inspect. After numerous hard words I accepted my fate and left. Till today they have not contacted me, after we spent R10k with them they treat you like an absolute number and communication from them is an complete joke. Will definitely be in contact with the ombudsman but fair trade these days.....