Makro Cape gate

Item: Makro
Rating: 1

Had the worst experience with cape gate makro. No sense of customer care and i was put on hold for 18 minutes. I phoned again asking to speak to a supervisor or manager and was put on hold again for 10 min. This was bad as i had a high regard for tgis company and was very disappointed the ladies attitude was rude and no one has come back to me about my online order.

Their excuse was out of stock which i understand but the customer care was horrible and i wasted more than 100 rand worth of airtime. This will be the last time i make use of this company incompetance is not the word.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 12:27

Good day Elicia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 12:27

Official