Makro can't help its clients when all doesn't go well.

We have struggled with Makro for a refund on an order for chairs since the 15th of May. We have made multiple phone calls, emails, sent proof of payment. Have proof that the money left our account and after multiple phone calls and time wasted we keep running into the same, "it has been escalted". This means nothing if you are not willing to actually fix a probem. Should R18 000 just lie with Makro and maybe one day we will get a call back. A place should always be judged by how it fixes a problem rather than when all goes well and Makro falls short in the category. I have now been holfing for 17 minutes. No real answer, no real solution, no call back in the last 5 months. you should be ashamed of your customer service.