SE
Spencer E
1 reviews | Active since Sept 2019
03 Jan 2020, 09:28
Makro cant execute on line orders......
Order placed on line 4 December promised 7-10 working days On 10th Day sms received delivery by 23 Dec On 27 Dec message delivery in 1-3 day despite my email to cancel order 3 emails to 2 addresses found on line and 2 sms later Makro have never rep**** to one 2 phone call to their service centre after holding on for 7 minutes when I mentioned refund, suddenly he could not hearfinally found a human who has promised a refund in 7 working days-I await with baited breath
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Makro's replyOfficial
07 Jan 2020, 14:07Good day Spencer,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the Online department and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the Online department and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply07 Jan 2020, 14:07
Official
Good day Spencer,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the Online department and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the Online department and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,