GM
GERRIT M

1 reviews | Active since Aug 2013

04 Oct 2017, 20:37

Makro can't deliver product on price as advertised on front page add. Are they using this tactics to draw customers to the shop ???

On the newest add ,FRONT PAGE , Makro advertise ADDIS rough tote 110l , 2 for R150.00. I drove from Vredenburg to Cape town to buy this product. At the pay point I indicated to the cashier that the price is incorrect as she is charging me R150.00 each. I requested to see the manager Mr. Adrian Cupido. Indicated to him the add as received in RAPORT news paper on 2017/10/01. He said it was wrongly advertised and should have be advertised as R150 each and not 2 for R150. My frustration is that I drove nearly 300 km's in order to buy 6 of these items, at the Store there was no indication that there was a fault on the add. Only when I got to the pay point and saw the amount charged I informed the cashier that is not the price as advertised. I was so upset when the cashier indicated to me that there was a loose note inside one of the boxes indicating that it was wrongfully advertised and should be R150 per item and not 2 for R150 as advertised. Why did the store manager not put a clear note at the items itself indicating they made a fault on the add ??? It is humaluating to a customer to query a price at the pay point as all the customers is awaiting to finalise their payments. I feel that Makro did not do enough to indicate to me as customer that they wrongfully advertise this product. I spend a lot of money to get to the store solely to purchase this item as advertised. I will never take a Makro add in consideration again, I am of the opinion that they lure customers to the shop by placing adds with false prices on the front page . I will never buy at your store again and left all my other items at the pay point. What a bad experience!!!

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Replies (1)
Makro
Makro's reply06 Oct 2017, 15:05
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya