Makro can't deliver for paying customers

On Thu, 29 Aug, 11:48 (13 days ago), I ordered a dishwasher and a gas stove online at Makro. I received the dishwasher on 02 September, but not the gas oven. I didn't follow this up with Makro because the delivery date stated online in my profile was 05 September. By the end of the business day on 05 September I have still not received my oven.

I started phoning about my gas oven on 06th of September. I have phoned Makro every day since only to be told that they have left an email with their follow up representatives and someone will be in touch with me shortly.

Shortly is now 5 days later with no progress or help being shown.

On Friday afternoon I received a call from a representative from Makro Marketplace asking me if I received my oven. I said no, to which the response was that it is strange because it says that it was signed for but there is no name connected to who signed for it.

After multiple phone calls I finally receive an email from a Makro Marketplace representative on Tue, 10 Sep, 12:24 (1 day ago). Even though I have been sending emails to this representative I am still to get any response back.

When I decided to lay an official complaint this morning, 11 September, I was met with we are so sorry let me try and find out was going on just as the many before her. I have given her the Makro Marketplace representative's name as well so she can go and check with said person on the progress. After waiting for 10 minutes on hold, I was told that they could not locate or get a hold of this representative.

I find this service completely and utterly disgraceful. It's a lot of money that we had to spend on this only to be told that they don't know what is going on and nobody can locate the gas oven.

I am yet to receive my call from someone from the 06th of September. I am the one that has to phone Makro each time to try and find out what is going on, with no avail. I am the one that has phoned the courier that the Makro Marketplace uses to try and find out what is going on, but yet still nobody can tell me what is going on

Even with this review I am sure that nobody will get into contact with me. Si much for Customer Service