Makro can't be criticised and isn't accountable

I bought an item online and after giving Makro a poor review, I received an email from them stating 'Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!' Instead of accepting the feedback and doing something, they hide behind a standard response. Your "customer service team" has no accountability whatsoever.