Makro cannot handle eCommerce professionally

Makro seems to be incapable of handling eCommerce especially in terms of stock management and allocation for orders being collected in store. I purchased a generator online OVER 7 working days ago for collection at a branch and at the time of the purchase I was advised that there is stock. Fast forward to the following week and upon contacting the call centre I was advised the reason for the delay is a lack of stock. Obviously this is a terribly inconsistent experience and a broken promise. To me if you say you have stock and that I am allowed to proceed and pay means that this item should have been reserved on the spot.

My advise to anyone purchasing from Makro is that stock indicators should not be considered with any degree of reliability as clearly it cannot be trusted. Makro should probably stick to in-store orders only if they are incapable of handling online orders in a professional consistent manner.