Makro cannot deliver on their promises

Item: Makro
Rating: 1
Author: Danie P

Have ordered on 27 April for delivery within 5 to 7 days. Have not seen anything up to today 9 May. Will not use Makro ever again - online and delivery service pathetic. No communication or response - I have used the call centre, e-mails etc. Call centre just say they have escalated the matter - but they say this for the past three days. Makro should not accept online orders if they cannot deliver on their undertakings. Beware everyone!

Helpful (0)

Replies (1)

Makro's replyOfficial

11 May 2020, 10:13

Good day Danie,

Trust you are well?

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply11 May 2020, 10:13

Official