MA
Marzuq A
1 reviews | Active since Aug 2014
20 Sept 2023, 09:08
Makro cannot deliver.
Absolute putrid service from makro_sa national contact center. Have logged a return and replacement on the 7th september 2023 due to the courier damaging the product purchased and till today I have still not been able to get meaningful feedback with regard to the replacement. My call gets 'escalsted' daily and I get told I'll get feedback before close of business only for me to gave to call back the next morning and then receive the same 'I will escalate' response. It's been 2 weeks. The supplier of the product called me a week ago to confirm they will replace the item. Still no replacement. I am appalled by the poor service delivery from such a big brand.
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Replies (2)MA
Marzuq A's updateReviewer Update
20 Sept 2023, 21:02Hi Makro. Thank you for the reply and once again proving that there is no urgency in resolving a long time customers issues. Your contact center promised feedback before close of business and your response stated it would be treated as urgent. No response and no urgency. Please advise where I can deliver the item to as I see your national contact center and market something or other department has difficulty in doing so.
MA
Marzuq A's update20 Sept 2023, 21:02
Reviewer Update
Hi Makro. Thank you for the reply and once again proving that there is no urgency in resolving a long time customers issues. Your contact center promised feedback before close of business and your response stated it would be treated as urgent. No response and no urgency. Please advise where I can deliver the item to as I see your national contact center and market something or other department has difficulty in doing so.
MA
Marzuq A's updateReviewer Update
22 Sept 2023, 12:29Makro. Still no joy. Your contact center has proven to be useless and after sales experience is non existent. I would like to resolve this issue today. Been more than 2 weeks now and and no replacement or definitive date of when replacement will be.
Please give me your 3rd party supplier's contact number so that I can resolve the issue myself and not have to deal with makro ever again.
I would not recommend makro online or contacting this contact center to anyone.
Please give me your 3rd party supplier's contact number so that I can resolve the issue myself and not have to deal with makro ever again.
I would not recommend makro online or contacting this contact center to anyone.
MA
Marzuq A's update22 Sept 2023, 12:29
Reviewer Update
Makro. Still no joy. Your contact center has proven to be useless and after sales experience is non existent. I would like to resolve this issue today. Been more than 2 weeks now and and no replacement or definitive date of when replacement will be.
Please give me your 3rd party supplier's contact number so that I can resolve the issue myself and not have to deal with makro ever again.
I would not recommend makro online or contacting this contact center to anyone.
Please give me your 3rd party supplier's contact number so that I can resolve the issue myself and not have to deal with makro ever again.
I would not recommend makro online or contacting this contact center to anyone.