MK
Mogamat K
1 reviews | Active since Jul 2010
25 Apr 2020, 13:00
Makro cannot deliver
Ordered twice thus far from Makro
1. Called me on 5th working day to state some items not available (50% of order). Said its fine, cancel and deliver items you have.
Then again call a few days later iirc about same items. This time lady who called implemented immediately. But still got items a few days later.
2. Another order. Got informed 2 items not available. Fine.
Deliver eventually. Only 2 of the many items delivered. Called courier driver, says call Makro. Makro says will escalate. No feedback. Call today Saturday. Will follow up. Still waiting.
Compare to Checkers. Order now get it by 13pm latest.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
27 Apr 2020, 11:41Good day Mogamat,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply27 Apr 2020, 11:41
Official
Good day Mogamat,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
MK
Mogamat K's updateReviewer Update
27 Apr 2020, 13:49See order number MAK***
MK
Mogamat K's update27 Apr 2020, 13:49
Reviewer Update
See order number MAK***
MK
Mogamat K's updateReviewer Update
29 Apr 2020, 12:40Hi
Still no feedback?
Still no feedback?
MK
Mogamat K's update29 Apr 2020, 12:40
Reviewer Update
Hi
Still no feedback?
Still no feedback?
MK
Mogamat K's updateReviewer Update
30 Apr 2020, 12:27Two days later ... still waiting for a response. Makro takes long to deliver items and now takes long to resolve the matter. An investigation since last week!
MK
Mogamat K's update30 Apr 2020, 12:27
Reviewer Update
Two days later ... still waiting for a response. Makro takes long to deliver items and now takes long to resolve the matter. An investigation since last week!