Makro cancels order doesn't refund and is impossible to get feedback from.

This is my second review on day 16 of my wait to get a reply Makro said they would get back to me within 48 hours and we are now on day 21 since Makro cancelled my order and promised to reimburse me within 10 days. Can somebody please get me feedback? Below is my original message and the response from Makro: I recently purchased a fridge online 26 December, On the 31st of December they notified me that my order will be cancelled and that it will take up to 10 days for the refund to reflect in my account. On the 7th of January I received a e-mail notifying me that they just picked up that I need to be reimbursed and this the process. I rep**** to the e-mail the very next day and included in my e-mail the question as to whether all the info I provided is sufficient. No reply, so I e-mail again on the 13'th still no reply so I mail them again this morning still no reply. Has anyone managed to get their money back or do I need to contact the consumer complaints commission or an ombudsman or something? I had to buy a fridge from a different store and had no idea it would take more than 10 days to get my money back so I REALLY need to get my money back!

Good day Debra

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we assure you that we will address this matter and resolve it completely, please note that we shall therefore relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards Makro Hellopeter Team

Can somebody please make it their mission to help me?