Makro cancels order and no refund if processed as promised

Item: Makro
Rating: 1
Author: fatima K

I have placed an order with makro crown mines They cancelled my order due to not having stock on the 27 May 2020 I was assured I will receive my refund 5 days later. Their customer care line rings endlessly and no answer is given

Helpful (0)

Replies (2)

Makro's replyOfficial

08 Jun 2020, 18:06

Good day Fatima,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jun 2020, 18:06

Official

fatima K's updateReviewer Update

16 Jun 2020, 10:05

Please note that I was promised a refund within 2 working days.
This was NOT done.

fatima K's update16 Jun 2020, 10:05

Reviewer Update

Please note that I was promised a refund within 2 working days.
This was NOT done.