Makro Cancelled My Paid fridge Order – Unfair and Unacceptable

On 1 August 2025, I purchased a Hisense side by side from Makro’s website for R1,966. The order went through successfully, payment was accepted, and I received confirmation of the purchase.

Then, on 4 August 2025 — three days later — Makro cancelled my order, claiming it was a pricing error. I immediately contacted them to dispute this, referencing the Consumer Protection Act, which states that once a retailer accepts payment and confirms a transaction, a binding contract is formed. There was no indication at checkout that the price was incorrect or conditional.

Makro refused to honour the order or offer any fair alternative, despite multiple follow-ups. I have since lodged formal complaints with the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC).

This behaviour is completely unacceptable from a major national retailer. Consumers should not be punished for Makro’s internal pricing issues. I am calling on Makro to take responsibility and do the right thing.