MAKRO CANCELLATION OF ORDER WITHOUT PRIOR COMMUNICATION

I am writing to formally lodge a complaint regarding my order placed on 25 March 2026 for a brush cutter that was advertised on special at Makro. This morning, when I checked on the delivery status, I discovered that the order had been cancelled without any prior communication from Makro. I was informed that I will only receive a refund on 7 April 2026. This delay prevents me from purchasing the item at the special price, as my funds are tied up in the cancelled transaction. I find the following unacceptable: • No one contacted me to advise of the cancellation. • The help desk could not provide a reason for the cancellation. • The refund process is unnecessarily delayed, causing financial inconvenience. This experience has caused significant frustration and undermines my confidence in Makro’s customer service.