Makro cancel goods and never rersponds to customers.

I bought 4 items from Makro on the 27th August 2024 Order No: #MAK***

The items were going to be a gift for a friend. However Makro advised that they were going to do a split delivery. So I received the first 3 items and was then advised on a delivery date for the 4th item. I then received a mail notifying me that Makro were going to cancel the 4th item. I responded saying that I did not want to cancel this item as it was part of a gift set.

The flow of e-mails went on until the 3rd October when I was finally advised that they would refund me for the 4th Item that they could not deliver.

I then went online to log the return for the other 2 items, which I now no longer required, however the Makro website would not accept the returns as it was now past the 14 days from the 1st delivery!!

In order to resolve this matter and return the goods I now no longer required I have sent in total 12 mails and have CC Makro, Makro Customer Service, Makro Customer Online Support, Makro News Letter and to date I have had no response for any division.

It's not acceptable that Makro treats customers like this. I want someone from Makro to contact me and advise how I now log the return for the goods I no longer want as I can't give a gift comprising of 2 items when I ordered 3. It's more than disappointing - it's a disgrace. Please can someone at Makro assist me.