Makro cancel delivery after a month and give another 2 weeks for refund - unacceptable

I am extremely disappointed with Makro’s service. It took a full month of repeatedly postponing the delivery of two towels I purchased online, only for Makro to eventually cancel my order because the items were no longer in stock.

What makes this even more frustrating is that I was only informed of the stock issue after waiting a month, and I am now being told that I have to wait another two weeks to receive my refund.

This is completely unacceptable. If an item is not available, customers should be informed promptly rather than being left waiting for weeks, only to have their order cancelled and their money held for even longer.