Makro call centre useless, don't bother phoning

Item: Makro
Rating: 1
Author: Rudi S

Don't bother phoning Makro for assistance. You have to listen to lengthy voice recordings and when you eventually get assisted they terminate your call. The consultant had to go and find out what pensioners discount on laptops is and after waiting for 4 minutes the call terminated. I phoned back, had to listen to the same commercials and when she eventually answered she immediately terminated the call after I asked the same question. Makro, please train your consultants and give them answer cards. The call centre should assist customers not frustrate them.

Helpful (0)

Replies (1)

Makro's replyOfficial

30 Nov 2020, 08:47

Good day Rudi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply30 Nov 2020, 08:47

Official