Makro Call Centre useless

I was away over Christmas for a week. When I came back home I was greeted by the most disgusting thing ever. My fridge/freezer broke and all the contents (full of meat) rotted. My house stood closed for a week so you can imagine the smell. (It's taken me another week to clean and wash EVERYTHING and it still smells) Last week Friday I phoned Makro to log a service call as the fridge is still under warranty. I was told a call was logged and someone from Defy will contact me asap. That same afternoon when I followed up I was told no call was logged. So I logged another call. And was again told someone from Defy will contact me. Yesterday, a week later, I still haven't heard from anyone so I phoned again. Again I was told no call was logged so I went through the whole thing again. I was promised the call was logged, given a service ticket no and promised that someone from Defy will contact me before COB. This morning, still nothing. So I phone Makro again. And guess what? I was told again NO CALL WAS LOGGED. I asked that a supervisor gets back to me to sort this out. She did get back to me and promised that a Defy technician will come to me on Tuesday. So finally, a call was logged. But I can't wait until Tuesday. I need a fridge now. I understand Defy has a turn around time but if Makro's call centre agents did the job properly the first time, I wouldn't have had to wait until Tuesday. How are you fixing this Makro SA?