MAKRO CALL CENTRE SHOCKING SERVICE

I bought a home gym online on 16 June 2025. Delivery was scheduled for 21 June 2025. My order never arrived, I called the call centre and was pushed from pillar to post. On 25 June 2025 a lady at the call centre managed to call the courier company and tracked the parcel. This morning i called value express as i was promised delivery of my parcel today. a Lady by the name of Hilda at value express assisted me and told me that my gym is not in their warehouse and this was confirmed via whatsapp. I the called the Makro call centre again and spoke to an agent by the name of Mbali Mkwena , she explained to me that the purchase was through a third party and not Makro even though i purchased the item from the Makro website. I had to explain myself from the start again. After being put on hold while Mbali called Value Express i was told that my parcel was out for delivery to which i rep**** that it is not true as i have been in contact with Value express. She told me that it is now my responsibility to follow up with the courier company as Makro had done their part.